When you request to sell, rent, buy or simply wish to have more information about a property with our agency or through one of our property portals, you voluntarily provide us with personal information necessary to be able to communicate with you in connection with your property search, sale or rental. This personal information includes your name, email, address, telephone and other contact details.
We use your personal information to respond to you when you contact us, or to update you about the services we provide or changes to our policies. If you wish to make an offer on a house or reserve a property, before we can accept any money from you we will use your personal information to verify that you are who you say you are and perform mandatory security checks in line with the Spanish anti-money laundering law.
We keep your personal information for the entire duration of your relationship with us. Spanish law requires that we keep paperwork for a set periods of time after certain transactions have taken place and we always comply with these laws.
You may request that your personal information be deleted from our records and if we are legally allowed to do so we will comply with your request, providing we can verify your identity. At this point, if you have your property listed with us or are receiving any other communications from us, these will then cease.
Only the staff here at Ideal have direct access to your personal data that you have given us, and they have all signed a confidentially agreement to ensure that your data is not misused in any way.
We store your information with property management programs stored on a cloud server and the providers of these different software programs are registered with the Spanish Data Protection Agency (AEPD) as having that data with our permission. However, they are not allowed to access the data without our specific authorisation and even then it would be only in the case of technical difficulties with the programs we use.
If you make an offer on a property that is listed with another agency, then we will share your basic information with them so as to facilitate the buying process.
We do not sell your information to other websites or to advertisers under any circumstances!
We work with other companies such as mortgage providers, money exchange services etc but will not share your information with them without your express consent.
Only you and the administration staff can see the information that you submit to us via our website or property portals, such as your name, email address, and phone number. Depending on the subject of your enquiry, your information may be passed on to our sales or rental staff so that they can respond to your questions.
You can write to us at email@example.com or at Ideal Country Property S.L., C/ Gerald Brenan 81, Alhaurín El Grande, 29120 (Málaga), Spain, with proof of ID and request to see what information we have about you on our records, update or correct the information or request to have the information deleted. Please note, that if you request that the information be deleted, and we are also actively marketing your property, then we will have to remove your property from the market as well.
When you receive one of our Newsletters, there are always links at the bottom that allow you to update the information that is stored about you on MailChimp’s database or to remove yourself from the mailing list. You can also reply to any of the Newsletters you receive from us via email and asked to be removed from the mailing list.
When you visit the Ideal Property Spain website, we receive data from your Internet Service Provider as well as data about the type of device you have and the browser you are using. This data is anonymous and doesn’t reveal any personally identifiable information to us. Google Analytics provide us with this anonymous information.
We may access, preserve and share your information in response to a legal request (like a search warrant, court order, official government inspection etc.) if the law requires us to do so.
We may also access, preserve and share information when we in good faith belief it is necessary to: detect, prevent and deal with fraud, money-laundering and other illegal activity; to protect ourselves, you and others.
Your information may be stored in a hard copy and/or digital format in our head office, in an area not accessible by the general public.
Your information is also stored on various secure servers with manual and automatic backups both locally and in the cloud. As mentioned earlier in the policy, your information is encrypted and stored on the servers of the various companies who provide us with the contact and property management software. For each provider we use, we register this with the Spanish Data Protection Agency (AEPD) as having that data with our permission. They are also responsible before this Government Body for protecting your data and not allowing unauthorised access to your data.
Changes to this policy will be posted on our website and notice given on our social media sites so as to give you the opportunity to review, comment on or reject the revised policy.
We may contact you by telephone, email, or social media. If you prefer a particular means of contact, please just let us know and we will adjust our records accordingly.
If you have any questions on the processing of your personal information, please use the Contact Us page, send an email to firstname.lastname@example.org, give us a telephone call or visit us personally in our office at Calle Gerald Brenan 81, Alhaurín El Grande, 29120 (Málaga), Spain.
Basically, this is all of the above but with more formal wording, so the government knows that we are trying to do our job properly!
Complying with the Act 34/2002 of 11th June regarding Company Services for Information and Electronic Commerce, we hereby inform you that IDEAL COUNTRY PROPERTY, S.L., located at AV. GERALD BRENAN 81, ALHAURIN EL GRANDE, 29120 (MALAGA) and inscription number CIF B92738954 in the Málaga Registry Mercantile 5, Volume 4095, Book 3006, page 15, Inscription 4, on the page marked MA-85524 is the title owner of this website.
According to the provisions of the Spanish Organic Act 15/1999 regarding Personal Data Protection, in the event that an e-mail is sent to us to the address shown in the same, or that a data collection form is filled in, we would inform you that the personal data given to us will be registered in the file for which IDEAL COUNTRY PROPERTY, S.L. is responsible. The purpose of the same is to deal with the enquiry, maintain a commercial relationship and to send by any means including by e-mail, or other equivalent electronic communication, publicity or promotional information regarding the products or services of the company.
You will be able to express refusal of your data being processed for publicity purposes and to exercise the rights of access, rectification, cancellation and opposition in accordance with that established in current legislation, by writing to the following address: AV. GERALD BRENAN 81, ALHAURIN EL GRANDE, 29120 (MALAGA) or to the e-mail address: email@example.com.
IDEAL COUNTRY PROPERTY, S.L. declares that it has adopted all the necessary and relevant security measures as established in the Spanish Royal Decree 1720/2007 of 21st December, by which the Regulatory Decree implementing the LOPD [Ley Orgánica de Protección de Datos, Spanish Personal Data Protection Act] was approved, and that it has established all technical methods within its means to avoid the loss, wrongful use, alteration, non-authorised access or theft of the data you may supply.
All the contents of the website, and in particular trade names, business names, industrial designs, designs, texts, photographs, graphics, logos, icons, software and any other signs that may be used in industry and business, are protected by the industrial property and intellectual rights of IDEAL COUNTRY PROPERTY, S.L. Their use and/or reproduction are therefore prohibited without the express consent of the company.
IDEAL COUNTRY PROPERTY, S.L. will not be responsible for infringements of intellectual property or industrial rights of third parties originating from the inclusion in the website of trade marks, business names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software corresponding to third parties who, when including them in the website, have declared they are the title owners of the same.
The user is obliged to use the contents of the website in a conscientious, correct and legal manner and undertakes:
In the event of any kind of dispute, both parties will try to come to a friendly agreement. If this is not possible the Courts of Málaga will have jurisdiction to deal with the case and the parties will not have recourse to any other jurisdiction for the purposes of legal action.
The tool we use to track and analyse the visits to our site is Google Analytics. This is a service provided by Google Inc, a company from Delaware, whose main office address is 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA.
Google Analytics uses “cookies”. An HTTP cookie, commonly referred to as just “cookie”, is a parcel of text sent back and forth between a web browser on your computer and the server it accesses. The information that it generates about your use of our site (including your IP address) will be directly transmitted to and logged by Google via their servers in the USA and Ireland. Google will use this information in our account with them solely for analysing how our site is used, compiling activity reports and offering other services that are related to our company activity & Internet use. Google may also transmit this data to third parties where current legislation demands it, or when said third parties process the information on behalf of Google.
Google will not associate your IP address with any other data that Google has. You are free to reject the handling of your information or preferences by correctly configuring your computer’s Internet Browser as to the handling of cookies. However, please be aware that by doing so you may be limiting the full functionality of our Website. By using our site, you are giving your consent to Google to use your anonymous information in accordance with the guidelines as stated previously.
We reserve the right to share this anonymous information and without any type of personally identifiable information, with other collaborating companies, providers, sponsors and/or advertisers.